Conducting a Root Cause Analysis Course (FS12)

Course Outline

This course outline covers the essential aspects of Root Cause Analysis (RCA) and its applications in various fields:

Module 1: Introduction to Root Cause Analysis:

• Definition, Purpose and Benefits
• The Problem-Solving Process (2 hours)
• Steps involved in problem-solving (Define, Generate solutions, Evaluate, Implement, Follow-up)
• The Differences Between Correction, Corrective Action, and Preventive Action
• Core Principles of RCA
• Integration of RCA in Modern Quality and Safety Management

Module 2: Root Cause Analysis and Continuous Improvement:

• Reasons for using RCA in various industries and the triggers for conducting RCA
• Different RCA methodologies and techniques and the core principles
• The three types of waste in Lean manufacturing
• Plan-Do-Check-Act (PDCA) cycle for continuous improvement

Module 3: Methodologies and Techniques for Conducting Root Cause

• Course objectives and introduction to various RCA techniques
• Differentiating root causes from contributing factors
• The Five Whys rules
• The fishbone diagram (Cause-and-Effect diagram) explained
• The A3 Process
• Is/Is Not Analysis
• Flowchart Analysis
• Pareto Chart Analysis
• The 8D Methodology Analysis
• The Failure Mode and Effect Analysis (FMEA)
• Brainstorming – types and rules of brainstorming
• The Nominal Group Technique (NGT)
• Affinity Diagrams
• Decision Tree

Module 4: The Importance of Teamwork When Conducting Root Cause Analysis

• Importance of teamwork in successful RCA investigations
• The five stages of team building / development
• Managing Conflict Within a Team
• Conflict resolution strategies
• Two dimensions of conflict management (assertiveness and empathy)
• Identifying negative team dynamics
• Recognising signs of a dysfunctional team
• Importance of RCA in various fields
• Resources for further learning
• ASSESSMENT